Privacy Policy
Last updated:
1. Who we are
This Privacy Policy explains how Brazol Lubricants (“Brazol”, “we”, “us”, “our”) collects, uses, shares and protects personal information when you visit brazollubricants.com (the “Website”), contact us, or deal with us as a customer, dealer, distributor or business partner.
Brazol is the data controller for the personal information described here. This Policy is written for our customers, dealers, distributors and website visitors in the United Arab Emirates and the other Gulf Cooperation Council (GCC) countries: Saudi Arabia, Qatar, Kuwait, Bahrain and Oman.
Head Office: P6-ELOB, Office No. E2-120G-11, Hamriyah Free Zone, Sharjah, United Arab Emirates
By using the Website or contacting us, you acknowledge that you have read this Policy. If you do not agree with it, please do not use the Website or submit your information.
[Fill in before publishing: full registered legal name of the UAE entity (e.g. Brazol Lubricants FZE / FZC) and its Hamriyah Free Zone Authority licence number.]
2. Information we collect
We collect only the information we need to answer enquiries and run our business. We do not sell products directly through the Website, and we do not collect payment card details online.
|
Category |
Examples |
How we get it |
|---|---|---|
|
Contact and enquiry details |
Name, email address, phone number, message content |
“Request a callback” form, email to info@ or regional addresses |
|
Business details |
Company name, role, country, fleet size, vehicles or plant you run, product interest, order volumes |
Dealer, distributor, bulk, private-label or fleet-trial enquiries |
|
WhatsApp communications |
Phone number, WhatsApp profile name, chat content |
When you click “Chat on WhatsApp” and message us |
|
Commercial and transaction records |
Quotations, purchase orders, invoices, shipping and export documents, UAE Tax Registration Numbers (TRN), trade licence copies, bank details for payment |
When you become a customer, dealer or distributor |
|
Technical and usage data |
IP address, browser and device type, pages viewed, referring site, approximate location, date and time of visit |
Automatically, through server logs and cookies (Section 4) |
|
Preferences |
Language selected, cookie choice (accept or reject) |
Stored in your browser |
We do not ask for, and ask you not to send us, sensitive personal information such as health, religious, biometric or government ID data through the Website.
The contact form includes a hidden anti-spam field. It is not shown to people and is used only to block automated submissions.
3. How we use your information
We use personal information only for the purposes below, and on the legal basis shown.
|
Purpose |
Basis |
|---|---|
|
Respond to enquiries, call you back and recommend the right lubricant grade |
Your consent / steps you request before a contract |
|
Evaluate and onboard dealers, distributors and private-label partners |
Steps you request before a contract |
|
Prepare quotations, process orders, arrange shipping and export documentation |
Performance of a contract |
|
Provide technical support, oil-analysis and fleet-trial services |
Performance of a contract |
|
Send product updates, price lists or marketing messages |
Your consent, which you can withdraw at any time |
|
Keep the Website secure, prevent spam and fraud, and fix problems |
Necessary for our legitimate business purposes, as permitted by applicable law |
|
Understand how the Website is used and improve it |
Your consent (via the cookie banner) |
|
Keep VAT, customs, accounting and trade records |
Legal obligation under UAE and GCC law |
|
Establish, exercise or defend legal claims |
Legal obligation; as permitted by applicable law |
We do not use your information for automated decision-making that has legal or similarly significant effects on you.
Where we rely on consent, you may withdraw it at any time by writing to us (Section 10). Withdrawal does not affect processing already carried out.
4. Cookies and similar technologies
Cookies are small text files stored on your device. When you first visit, our banner lets you Accept or Reject non-essential cookies. You can change your choice at any time through the Cookie settings link in the footer.
|
Type |
What it does |
Needs consent? |
|---|---|---|
|
Strictly necessary |
Runs the Website, remembers your cookie choice, protects forms from spam, enables page caching |
No |
|
Preference |
Remembers your selected language |
No |
|
Analytics |
Counts visits and shows which pages are used, so we can improve the Website |
Yes |
|
Marketing / social |
Set by social platforms or embedded media when you interact with them |
Yes |
You can also block or delete cookies in your browser settings. Blocking strictly necessary cookies may stop parts of the Website, such as the enquiry form, from working.
[Fill in before publishing: list the actual analytics or advertising tools in use (for example Google Analytics, Meta Pixel) and their cookie names. If none are used, delete the Analytics and Marketing rows.]
5. Who we share information with
We do not sell or rent your personal information. We share it only with:
- Brazol offices and affiliates in the UAE and the GCC, so the nearest team can handle your enquiry or order.
- Authorised distributors and dealers in your region, when you ask to buy our products or we refer your enquiry to them.
- Service providers who work on our behalf under confidentiality terms: website hosting and maintenance, email, form handling, IT support, cloud storage, accounting, logistics, freight forwarding and customs agents.
- Communication platforms such as WhatsApp (Meta Platforms) when you choose to chat with us. Their own privacy policies apply to data they process.
- Banks and payment providers to process payments for orders.
- UAE and GCC government, customs, tax (including the UAE Federal Tax Authority) and regulatory authorities, courts or law enforcement, when required by law.
- A buyer or successor if our business is reorganised, merged or sold, subject to this Policy.
6. International transfers
We are based in the UAE and store and process information mainly in the UAE. Some service providers (for example email or cloud hosting) may process data in other countries, and enquiries from other GCC countries may be shared with our team or partners in those countries.
We transfer personal data outside the UAE only as permitted by the UAE Personal Data Protection Law: to countries with an adequate level of protection, or with appropriate safeguards such as contractual protections, or with your consent where required. For data from other GCC countries, we follow that country’s cross-border transfer rules.
7. How long we keep information
We keep personal information only as long as needed for the purpose it was collected, then delete or anonymise it.
|
Information |
Retention |
|---|---|
|
Enquiries that do not lead to business |
Up to 2 years from last contact |
|
Customer, dealer and distributor records |
Duration of the relationship plus the period required by tax, customs and commercial laws (at least 5 years, as required by UAE VAT and commercial record-keeping laws) |
|
Marketing contact lists |
Until you unsubscribe or withdraw consent |
|
Website logs and analytics |
Up to 13 months |
8. How we protect information
We use reasonable technical and organisational measures to protect personal information. These include HTTPS encryption on the Website, access limited to staff who need it, password-protected systems, anti-spam controls on forms, and confidentiality obligations on staff and service providers.
No method of transmission or storage is completely secure. If a personal data breach occurs that is likely to affect you, we will notify you and the relevant authorities as required by law.
9. Your rights
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), and similar laws in other GCC countries, you have the right to:
- Know what personal information we hold about you and how it is used
- Receive a copy of your information, including in a portable format
- Correct inaccurate or incomplete information
- Ask us to delete your information, unless we must keep it by law
- Ask us to restrict or stop processing your information
- Object to decisions based solely on automated processing
- Withdraw consent at any time, including for marketing
- Complain to the UAE Data Office, or the data protection authority in your country
If you live elsewhere in the GCC, you also have rights under your local law, including Saudi Arabia’s Personal Data Protection Law (regulated by the Saudi Data & AI Authority, SDAIA), Bahrain’s Law No. 30 of 2018, Oman’s Personal Data Protection Law (Royal Decree No. 6/2022), Qatar’s Law No. 13 of 2016, and Kuwait’s Data Privacy Protection Regulation issued by CITRA. We will honour requests in line with the law that applies to you.
To use any of these rights, contact us using the details in Section 10. We may ask you to verify your identity. We aim to respond within 30 days.
10. Contact us
For questions, requests or complaints about this Policy or your personal information:
- Email: info@brazollubricants.com
- WhatsApp: +971 50 140 7214
- Post: P6-ELOB, Office No. E2-120G-11, Hamriyah Free Zone, Sharjah, United Arab Emirates
Data protection contact: [Name / role], Brazol Lubricants, Hamriyah Free Zone, Sharjah, UAE. Email: [privacy email]. We will acknowledge requests promptly and aim to respond within 30 days.
11. Children
The Website and our products are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us information, contact us and we will delete it.
12. Third-party links
The Website links to third-party sites and services, such as WhatsApp and social media pages. We are not responsible for their privacy practices. Please read their policies before sharing information with them.
13. Changes to this Policy
We may update this Policy from time to time. The “Last updated” date at the top shows when it was last changed. Significant changes will be highlighted on the Website.
14. Governing law
This Policy is governed by the federal laws of the United Arab Emirates as applied in the Emirate of Sharjah. Any dispute relating to it is subject to the courts of Sharjah, without affecting any rights you have under the mandatory law of your own GCC country.